What you should be looking for in an OC Manager

• MUST be registered as Owners Corporation Managers with Business Licensing Authority

Dandenong Region Body Corporate Services (Aust) Pty Ltd Trading as Strata Management Victoria BLA Registered Owners Corporation Manager No 000037

• Manager MUST hold minimum of $1,500,000 Professional Indemnity Insurance

We hold $5,000,000 Professional Indemnity Insurance (far in excess of the mandatory requirement)

• Knowledge of Owners Corporations Act and relevant regulation

We are fully conversant with the Owners Corporation Act 2006 and subsequent regulations and have good knowledge of OH&S, ESM requirements and other associated regulations and acts

• Members of Recognized Institute

We are active members of Owners Corporations Managers peak organization Strata Community Australia Vic and abide by their ethical standards and participate in their training. All our Managers hold by way of SCAV Post Nominal’s the title of APSM (Accredited Practicing Strata Manager) or CPSM (Certified Practicing Strata Manager)

• Insurance knowledge and experience

All managers are fully trained and registered as Authorized Insurance Representatives with Commercial Home Unit Underwriters (CHU) and Consolidated Insurance Agencies (CIA) allowing us to provide general advice and factual information on Insurance matters (ASIC Rep No 269111) The size of our insurance portfolio has a positive influence on the relationship we have with our insurers

• Ease of Contact

Business hours at Suite 1, 94 High Street, Berwick Post – PO Box 379 Berwick, 3806 Phone we have 7 incoming rotary lines (9707 5330) Backed by comprehensive PABX type system with message system Fully manned during office hours – After hours message service Email via info@stratamanagement.com.au (managers also have direct emails) Web Site www.stratamanagement.com.au

• Experience

We have been operating in the Owners Corporation (previously Body Corporate) business since 1986 and our managers have a wealth of experience that is shared in the management of our portfolio

• Fee Structure

We comply with the fee structure as recommended by the peak Owners Corporation Managers Association – Strata Community Australia Vic. We charge a fee plus sundries and disbursement, allowing a fair and equitable additional fee for extra services provided and not an inflated charge for what might happen

• Payment Methods Available

We can offer by our association with the Macquarie Bank all recognized methods of payment

• Year round provision of service

Our normal business hours are from 9.00 am to 5.00 pm Monday to Friday. We only close the main holiday days during the year and with our Team of managers we provide service right through Christmas and manager holiday/sick periods. We offer a dedicated after hours emergency line for your convenience.

• Dedicated Service (Stick to your knitting)

Strata Management Victoria are dedicated to Owners Corporations management only and are not distracted by other real estate areas or issues.

• Back up

We employ in excess of 12 property dedicated portfolio managers and all are across all aspects of management

• Residential Experience

Over 50% of the properties we manage are residential in nature varying from 2 lots to 285 Unit high rise in the city

• Commercial Experience

We hold one of the larger Commercial /Industrial portfolios in Victoria and are well versed on the requirements and idiosyncrasies of Commercial Properties

• Industrial Experience

We hold one of the larger Industrial/Commercial portfolios in Victoria and are well versed on the requirements and idiosyncrasies of Industrial Properties

• Location of Service

We operate from our premises in High Street, Berwick only a stones throw from the freeways so access to any property, if required is quick and easy and have offices in South Yarra and Blackburn.

• Support Staff

We employ a support staff of five, dedicated to assistance, accounting, insurance and office administration.

• Professional Presentation

Managers and staff always present in a professional and ethical manner.

• Emergency Support procedures

Building emergencies out side business hours are referred by our phone system to our emergency contractor who is authorized by us (and insurance companies) to carry out emergency works as required – 24/7 Protection

• Contractor Relationships and Contractor Credentials

Over the years we have established fantastic relationships with our contractors and professional providers, they like dealing with us we use official orders and pay on time No work is started unless the money is in the bank. Our contractors are all checked via TradesMonitor as to their qualifications and bona fides

• Meeting Facility

We have in house two fully equipped meeting rooms available free of charge for in house meetings, we have knowledge of hire facilities in various locations and by arrangement are prepared to meet at Owners Corporation Properties

• Back of House

We are registered BAS agents, our back office team has 2 registered CPA’s on board. Our links to Contractors (as above) extends to accounting firms that provide audit and taxation services, in our experience not all auditors/accounts “get” Owners Corporation Management.

• Size of Portfolio

We manage in excess of 600 Owners Corporations so our experience is great and varied and with our Team of managers individual service is still maintained (with backup when required)

• Ongoing Professional Training

We participate in SCAV training and conduct in house information sessions and training on specific subjects

• Location of Portfolio

Our Portfolio extends from Mount Hotham to Cowes from Paynesville to and including the CBD and across to Werribee and beyond

• Friendly Professional Service

We pride ourselves in the friendly efficient service we provide – That is not to say we are not firm and compliant when the occasion requires

• Declaration of Commissions

We do not request or accept commissions from any of our contractors. We do receive commission in accordance with the SCAV scale on the placing and handling of insurance from those insurers that we are Authorized Representatives

• WEB Site Information

We maintain a comprehensive web page at stratamanagement.com.au that can assist in many aspects of OC management. We also have facility to provide direct owner access